Technical Support Specialist
Job Summary
Providing essential technical support and mentorship, the full-time salaried Student Success Technical Support Specialist will troubleshoot issues, guide learners through educational materials, and collaborate with cross-functional teams in a remote work environment.
Key responsibilities
- Deliver general and technical support for learners via chat and email, ensuring timely issue resolution
- Mentor learners on foundational learning materials and provide technical support for networking, Linux, and Windows systems
- Collaborate with teams to enhance processes, validate product features, and contribute to successful learner outcomes
Required qualifications
- BS Degree in Computer Science or Information Security
- Strong knowledge of networking, virtualization, Linux, and Windows systems
- Experience in guiding or mentoring individuals in cybersecurity subjects
- Ability to develop and improve processes for operational efficiency
- Prior experience in technical support or a similar role
Complete Job Description
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