Technical Support Specialist
Job Summary
Assisting with customer rostering and technical support for K-12 digital products, the full-time Technical Support Specialist will collaborate with district administrators to troubleshoot inquiries and ensure customer satisfaction while working remotely.
Key responsibilities
- Analyze customer order data to manage and track the fulfillment process of digital products
- Strategize with school and district administration on rostering and integration solutions while addressing technical questions
- Act as a liaison among various teams to communicate implementation options and requests for enhancements
Required qualifications
- Minimum of 1 year of experience in a technical support or account management role in educational technology
- Familiarity with K-12 rostering, SIS, and LMS solutions
- Bachelor's degree
Complete Job Description
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