Technical Support Specialist

Job Summary

To support a newly established Technical Operations team, the remote Product Support Specialist will manage the full lifecycle of client-facing technical work, including configuration, monitoring, and issue resolution for health plans and vendors.

Key responsibilities

• Configure and validate Single Sign-On (SSO) integrations and file transformations for client employer portals
• Serve as the primary point of escalation for registration and eligibility issues, coordinating with internal teams for resolution
• Build and maintain standard operating procedures (SOPs) and internal knowledge bases for implementation and support workflows

Required qualifications

• Experience in technical support, client onboarding, or operations roles within healthcare or technology
• Familiarity with client engagement and wellness programs, particularly in third-party platforms
• Strong organizational skills with a process-driven approach to documentation and problem-solving
• Ability to work independently in a fast-paced, evolving startup environment
• Preference for candidates with direct experience in health guide or registration support operations