Technical Support Specialist
Job Summary
Working remotely in a full-time capacity, the Technical Support Specialist will troubleshoot and resolve critical support problems related to media management, engaging with customers via phone and email while collaborating with development teams to identify solutions.
Key responsibilities
- Troubleshoot and resolve customer issues using remote desktop software
- Conduct root cause analysis and recreate problems in-house
- Provide outstanding phone-based support for sophisticated, time-critical issues
Required qualifications
- At least 2+ years of technical/customer support experience
- Detailed knowledge of administration and troubleshooting in storage technologies
- Solid understanding of SAN & NAS systems
- Experience with backup software such as VEEAM, NetBackup, or similar
- Desirable Linux skills and previous experience in enterprise environments
Complete Job Description
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