Technical Support Specialist
Job Summary
Working remotely, the full-time Associate Technical Support Specialist will manage customer support inquiries through phone and email, create tickets in Salesforce, and troubleshoot issues related to IVR and Telecom solutions for pharmacy clients.
Key responsibilities
- Provide customer support for incoming requests via phone and email, documenting interactions in Salesforce
- Troubleshoot common issues and guide customers through product features and configurations
- Collaborate with cross-functional teams to resolve customer inquiries and enhance the support experience
Required qualifications
- Experience in customer support or a related field
- Ability to handle a high volume of calls and emails daily
- Familiarity with Salesforce or similar CRM systems
- Comfortable learning new tools and adapting to a fast-paced environment
- Basic understanding of IVR and Telecom systems is a plus
Complete Job Description
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