Technical Support Specialist

Job Summary

Providing hybrid support, the full-time Technical Support Specialist will utilize expertise in computer, network, electronics, and biomedical fields to deliver phone, remote, and email assistance for Olympus Medical products, focusing on troubleshooting and customer inquiries.

Key responsibilities

• Answer inbound customer calls and provide remote support for technical issues related to medical systems and equipment
• Investigate, diagnose, and troubleshoot customer inquiries regarding various medical devices and ensure compliance with FDA regulations
• Collaborate with internal teams to document and escalate issues while maintaining a solid knowledge base for technical support solutions

Required qualifications

• Associate's degree in Computer Science, Engineering, or a related field, or equivalent experience
• At least one year of technical support or customer service experience, preferably in a professional environment
• Ability to effectively communicate and troubleshoot over the phone
• Demonstrated organizational skills and the ability to work as part of a team
• Flexibility to work varied hours as required