Technical Support Specialist
Job Summary
Providing technical support for EBSCO software and solutions, the full-time Technical Support Representative will assist both internal and external clients by diagnosing problems, identifying solutions, and driving issues to resolution while working remotely.
Key responsibilities
- Deliver first-line diagnostic and troubleshooting support via phone and email to ensure customer satisfaction
- Collaborate with internal teams to prioritize and resolve customer issues effectively
- Communicate action plans and product features to clients, ensuring clear understanding and satisfaction
Required qualifications
- 2+ years of experience in an application support or software support role
- Proven experience supporting enterprise or customer-facing applications
- Experience with issue tracking/ticketing systems
- BA/BS degree or equivalent practical experience in Customer Support or call center environment
- Bilingual in Spanish is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,955 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
