Technical Support Specialist
Job Summary
Providing advanced technical support in a remote full-time capacity, the Technical Support Specialist will manage escalated customer issues, troubleshoot complex technical problems, and collaborate with internal teams to enhance service quality.
Key Responsibilities
- Troubleshoot and resolve advanced technical issues related to operating systems, user accounts, and device configurations
- Support enterprise applications and administer Active Directory, Group Policy, and identity/access management tools
- Monitor and manage customer support inboxes, ensuring efficient triage and resolution of inquiries
Required Qualifications
- 3-4 years of experience in a technical support or helpdesk environment
- Strong knowledge of Windows and macOS operating systems
- Proficiency with Microsoft 365 and related applications
- Experience with Active Directory and basic networking concepts
- Solid understanding of IT security best practices and endpoint protection tools
Complete Job Description
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