Technical Support Specialist
Job Summary
Providing tier-two technical support for medication management products, the full-time Technical Support Specialist will handle customer inquiries, coordinate order processing, and troubleshoot issues both on-site during training and remotely thereafter.
Key responsibilities
- Manage all calls and requests for quotations, order processing, and troubleshooting
- Coordinate orders based on customer needs and production capabilities
- Triage and escalate technical issues to additional support levels as necessary
Required qualifications
- Minimum of three years' experience in customer service, technical support, or help desk
- BA/BS preferred
- Firm understanding of ERP and CRM systems, specifically Syteline and Salesforce.com
- Experience measuring AC & DC voltages with a voltmeter
Complete Job Description
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