Technical Support Specialist
Job Summary
Owning complex technical cases, the full-time Technical Support Specialist will provide advanced troubleshooting and case management within Clinical Workflow & Parts Support, operating remotely or in the field while minimizing reliance on Field Service and Engineering.
Key responsibilities:
- Resolve advanced technical issues and manage case documentation rigorously
- Provide coaching and guidance to the TSG layer to enhance technical support capabilities
- Collaborate with cross-functional teams to address recurring defects and improve customer experience
Required qualifications:
- Deep technical troubleshooting skills in complex hardware and/or software systems
- Multiple years of experience in technical support or related fields, preferably in medical device environments
- Experience with case management systems, such as Salesforce or equivalent
- BA/BS degree preferred
- Demonstrated ability to contribute to knowledge management and training content development
Complete Job Description
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