Technical Support Specialist
Job Summary
Providing expert support to clients, the full-time remote Technical Support Representative will assist users with software inquiries via phone, email, and chat, troubleshoot issues, and manage case resolutions while contributing to knowledge resources.
Key Responsibilities
- Provide friendly and professional technical assistance to clients via phone, chat, and email
- Troubleshoot reported issues by gathering details and providing effective resolution steps
- Manage assigned cases through to resolution, including prioritization and timely closure
Required Qualifications
- 2+ years of customer-facing experience in customer service, technical support, or a related role
- Bachelor's degree preferred
- Experience training, teaching, or coaching others is a plus
- Familiarity with relational databases and basic reporting concepts preferred
- Strong organization and prioritization skills in a fast-paced environment
Complete Job Description
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