Technical Support Specialist
Job Summary
Providing advanced technical support for The Collector System (TCS) platform, the full-time Support Specialist will troubleshoot complex issues, assist with system upgrades, and ensure optimal performance while working remotely.
Key Responsibilities
- Serve as a primary technical support resource for TCS customers, investigating and resolving application and system-related issues
- Utilize SQL skills to troubleshoot data-related issues and perform database maintenance and validation
- Participate in product upgrades and testing activities, ensuring system stability and functionality
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
- 3+ years of experience in technical support, application support, or systems administration
- Advanced SQL skills with the ability to write and troubleshoot complex queries
- Experience in the debt collection, accounts receivable, or fintech industries preferred
- Working knowledge of networking concepts and experience with Windows and/or Linux server environments
Complete Job Description
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