Technical Support Specialist
Job Summary
To support an FAA program, the fully remote Technical Support Specialist will monitor system health, respond to and resolve technical issues, and maintain outage documentation while participating in after-hours on-call rotation.
Key responsibilities
- Serve as the first point of contact for incoming help desk requests, performing initial triage and troubleshooting
- Monitor and analyze system logs and alerts to proactively identify and address potential failures
- Develop and maintain outage logs, documenting incident details, root causes, and resolution times
Required qualifications
- High School Diploma or GED
- Minimum of ten (10) years of relevant experience in help desk support
- Ability to troubleshoot and resolve technical issues across Linux, Windows, and network infrastructure
- Experience with log analysis, alerting tools, and ticketing systems
- Must have the ability to hold and maintain a Secret Clearance
Complete Job Description
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