Technical Support Specialist
Job Summary
Focusing on the Blackboard LMS, the remote Technical Support Specialist will manage the resolution of technical issues for system administrators, troubleshoot complex web applications, and provide excellent customer management in a 24x7 support environment.
Key responsibilities
- Managing the resolution of technical issues for a distinct set of customers using Blackboard e-learning applications
- Troubleshooting complex web applications, including software functionality, database management, and performance tuning
- Collaborating with peers and internal teams to resolve customer issues and contributing to the knowledge network
Required qualifications
- 2-4 years of experience in a client-facing enterprise product support environment
- Strong knowledge of system and database administration principles, including PostgreSQL and MS SQL Server
- Understanding of Internet application technologies such as HTML, CSS, and JavaScript
- Light experience with UNIX/Linux and Windows operating systems
- U.S. Citizenship and fluency in written and spoken English
Complete Job Description
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