Technical Support Specialist
Job Summary
To ensure the technical reliability of the Engagement-CRM platform for B2B operators, the full-time Middle L2 Technical Support Specialist will manage incoming requests, diagnose issues, and guide clients on system configurations while working remotely.
Key responsibilities
- Process incoming tickets and verify system data for the Engagement-CRM system
- Isolate incidents by searching logging systems and inspect frontend errors using Browser DevTools
- Ensure compliance with SLAs and maintain ticket accuracy while explaining technical errors to clients
Required qualifications
- 2+ years of B2B technical support or customer service experience, preferably in the iGaming industry
- Practical skills in searching logs using Kibana/OpenSearch
- Basic knowledge of REST API principles and experience with Browser DevTools
- Understanding of multi-tier support workflows and SLA deadlines
- Intermediate English for technical documentation and fluent Ukrainian or Russian for communication
Complete Job Description
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