Technical Support Specialist
Job Summary
Providing first-line technical support for clients, the full-time Middle L1 Technical Support Specialist will handle incident management, troubleshoot issues, and collaborate with internal teams while working remotely in a shift-based schedule that includes night shifts.
Key responsibilities
- Reproduce, analyze, and resolve technical issues or escalate when necessary while managing incident tickets
- Collaborate with internal teams to resolve problems and communicate effectively with clients
- Monitor product stability and escalate unresolved issues according to internal procedures
Required qualifications
- 1+ years of experience in technical support, preferably in a B2B product company or the iGaming industry
- English B2+ proficiency and fluency in Russian or Ukrainian
- Hands-on experience with browser DevTools and practical skills in analyzing logs via Kibana
- Proficiency with Jira and Confluence for ticket tracking and documentation
- Ability to multitask and manage a high volume of diverse incoming tickets
Complete Job Description
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