Technical Support Specialist
Job Summary
Providing hands-on technical support, the full-time Technical Support Specialist I will troubleshoot client hardware and software issues, assist users via Zoom and phone, and contribute to IT projects in a remote setting.
Key responsibilities
- Troubleshoot client-based hardware and software issues
- Provide one-on-one end-user problem resolution over Zoom sessions or phone
- Document operational procedures and assist the IT department with projects as needed
Required qualifications
- An associate or bachelor's degree in computer science or related field, or 3+ years of experience in lieu of a degree
- 1+ years of experience in a technical support position
- Experience troubleshooting SaaS solutions
- Basic knowledge of Microsoft Office desktop and Office 365 online
- Computer systems certifications such as CompTIA A+, Network+, or Security+ are a plus
Complete Job Description
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