Technical Support Specialist
Job Summary
Providing first-level customer support for WOW! Business Voice & Data products, the full-time Technical Support Specialist will diagnose and troubleshoot issues for SMB and Enterprise customers while working remotely from Florida or Ohio.
Key responsibilities
- Deliver first-level support via inbound calls, diagnosing and troubleshooting a range of telecommunications products
- Interact with customers, vendors, and technicians to resolve service-impacting issues and document solutions in the ticketing system
- Respond promptly to trouble tickets and chat requests, gathering necessary information for effective issue resolution
Required qualifications
- High school diploma or equivalent
- At least 1 year of experience in telecommunications or technical support in a call center environment
- Industry-recognized certifications such as CCENT, Network +, or equivalent telecommunications training are preferred
- Knowledge of Internet protocols (TCP/IP, DNS, DHCP) and networking fundamentals
- Familiarity with VoIP services and telephony systems
Complete Job Description
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