Technical Support Specialist
Job Summary
Providing advanced technical support, the full-time Technical Support Specialist II will troubleshoot escalated issues, manage customer support communications, and collaborate with internal teams in a virtual work setting.
Key responsibilities
- Troubleshoot and resolve advanced technical issues related to operating systems and user accounts
- Support enterprise applications and administer Active Directory and identity/access management tools
- Document troubleshooting steps and collaborate with internal teams to escalate product defects and share customer insights
Required qualifications
- 3-4 years of experience in a technical support or helpdesk environment
- Strong knowledge of Windows and macOS operating systems
- Proficiency with Microsoft 365 and related applications
- Experience with Active Directory and basic networking concepts
- Solid understanding of IT security best practices
Complete Job Description
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