Technical Support Specialist

Job Summary

Providing essential technical support to customers, the remote Support Specialist will assist dealers by diagnosing and resolving issues through various communication channels, ensuring a high level of customer service in a fast-paced environment.

Key responsibilities

• Deliver customer-first technical support, escalating unresolved issues to higher tiers as necessary
• Troubleshoot and document technical issues, ensuring timely follow-up and resolution of support tickets
• Engage with customers via phone, email, and chat to assist with inquiries and proactively ensure product functionality

Required qualifications

• High School diploma required; Bachelor's degree or equivalent experience preferred
• 1 to 3 years of customer or technical support experience in a technology company, preferably in the SaaS industry
• A+ Certification and/or Network + Certification preferred
• Intermediate to advanced knowledge of Microsoft Office products
• Experience with CRM software and strong computer skills to navigate multiple applications