Technical Support Specialist
Job Summary
Providing exceptional client support during weekend shifts, the full-time Technical Support Specialist will work remotely to resolve technical issues, prepare hardware, and maintain accurate documentation while collaborating with team members to exceed customer expectations.
Key responsibilities:
- Deliver outstanding support to clients, ensuring a superior customer experience
- Escalate customer support issues as needed, providing relevant information and confirming acceptance
- Maintain and update customer documentation while preparing desktops and laptops for clients
Required qualifications:
- 1-3 years of experience in a Desktop Support Specialist role or similar
- Familiarity with Active Directory, network configurations, and user support tasks
- Experience with Office 365, SharePoint, and QuickBooks
- Willingness to participate in on-call rotations and provide after-hours support
- Must be legally authorized to work in the United States without sponsorship
Complete Job Description
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