Technical Support Specialist
Job Summary
Working remotely during night shifts, the Technical Support Specialist will provide high-quality technical support to customers by troubleshooting hardware, software, and networking issues, ensuring exceptional service and documentation of interactions.
Key responsibilities:
- Troubleshoot and resolve customer issues across various technical platforms
- Document customer interactions and maintain accurate records of issues and resolutions
- Utilize AI tools to enhance workflow efficiency and improve customer service outcomes
Required qualifications:
- Minimum of 2 years of customer service experience, preferably in technical support
- Working knowledge of PC and Mac operating systems and Microsoft Office applications
- Advanced English fluency, both spoken and written
- Ability to work night shifts aligned with US business hours
- Strong curiosity and enthusiasm for learning new technologies
Complete Job Description
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