Technical Support Specialist
Job Summary
Serving as a single point of contact for all technical support, the seasonal Support Specialist-Tech-S will remotely assist internal and external customers by resolving technical issues through various communication channels while ensuring customer satisfaction and tracking incidents.
Key responsibilities
- Provide technical support via phone, email, and chat, interpreting customer needs and identifying resolutions
- Utilize remote desktop control to troubleshoot and resolve technical issues for users
- Document and track customer interactions accurately while following established procedures for inquiries and escalations
Required qualifications
- High school diploma or equivalent
- Minimum of 1 year related work experience in technical support
Complete Job Description
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