Technical Support Specialist
Job Summary
Providing exceptional technical support, the full-time Technical Support Specialist will assist clients remotely by addressing inquiries, resolving issues, and enhancing user experience through collaboration with internal teams.
Key Responsibilities
- Deliver technical and product support to clients via various channels, ensuring prompt and effective resolution of inquiries
- Maintain expertise in company products and industry standards through continuous learning and professional development
- Collaborate with Customer Success, Product, and Development teams to address client needs and contribute to product improvement
Required Qualifications
- Minimum of 3 years of experience in a customer support, customer success, or technical support role
- Ability to manage multiple support cases or tickets simultaneously while maintaining quality
- Background in training delivery and developing self-service resources
- Experience with SaaS or B2B software platforms, demonstrating strong product and technical understanding
- Proficiency in support tools such as Salesforce Service Cloud and Jira
Complete Job Description
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