Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities:

• Classify, prioritize, analyze, troubleshoot, and resolve support tickets via ticketing system and forum
• Provide outstanding support for the company Business Hub and Analytics Platform
• Collaborate with customers, internal stakeholders, and development team to overcome technical challenges

Required Qualifications:

• Experience with Kubernetes, Docker, and RESTful APIs
• Proven track record in administering and collaborating with software solutions on Linux and/or Windows platforms
• Knowledge of Java Virtual Machine, Kubernetes deployment, Identity Providers, LDAP, Kerberos, SQL, HDFS, Tomcat, Hadoop, and cloud infrastructures
• Exceptional English proficiency
• Curiosity for embracing cutting-edge technologies