Technical Support Specialist - AMERS EAST

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Thu, Apr 04, 2024

This job expires in: 0 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Specialist in the AMERS EAST region.

Key Responsibilities:

Provide technical customer support via email or chat to ensure a positive customer experience
Meet and exceed individual performance metrics for a Technical Support Specialist
Contribute to strategic projects such as analyzing data and advocating for bug fixes

Required Qualifications:

Minimum of 2 years experience in customer support in the SaaS industry
Experience troubleshooting APIs is preferred
Highly skilled in working tickets efficiently and productively
Ability to adapt to changing tech landscapes and support team members through change
Experience in contributing to projects and recommending product improvements based on customer needs

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