Technical Support Specialist - AMERS WEST

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Thu, Apr 18, 2024

This job expires in: 14 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Specialist in the AMERS WEST region.

Key Responsibilities:

Assist customers via email or chat to troubleshoot problems and answer questions
Meet and exceed individual performance metrics for technical support
Contribute to strategic projects such as analyzing data and advocating for bug fixes

Required Qualifications:

Minimum 2 years of customer support experience in the SaaS industry
Experience troubleshooting APIs is preferred
Highly productive and passionate about improving skills and productivity
Ability to work efficiently and empathize with customers
Champion of change and able to set own course in a fast-paced environment

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