Technical Support Specialist II

Job Summary

A company is looking for a Technical Customer Care Specialist II.

Key Responsibilities:

• Provide exceptional service to internal stakeholders and external clients
• Manage client expectations and deliver high-quality results promptly
• Process client requests from various channels and perform root cause analysis

Required Qualifications:

• High School Diploma/GED and 3 years' experience in Customer or Technical Support, or equivalent
• Demonstrated ability to provide excellent service and entice clients
• Strong analytical skills and data-driven thinking
• Self-directed, driven, and enthusiastic
• Ability to multi-task and work in a fast-paced environment