Technical Support Specialist II

Job Summary

A company is looking for a Technical Solutions Specialist II.

Key Responsibilities

• Provide expert technical solutions for advanced assay and instrument-related issues via telecommunications and other technologies
• Lead troubleshooting management on multiple product platforms and communicate effectively with customers
• Perform case management activities and ensure compliance with regulatory requirements while maintaining customer satisfaction

Required Qualifications

• Degree or certification in Medical Technology, Medical Laboratory Science, Information Systems, Engineering, or a BS in a STEM field with 2 years of related experience
• Minimum 2 years of experience as a Technical Support Specialist I or Field Engineer
• Strong technical skills related to product technology and disease processes
• Ability to work flexible hours, including weekends and holidays
• Proficient in computer skills, particularly with MS Office, and capable of quickly learning new systems