Technical Support Specialist II

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Dec 09, 2025

This job expires in: 16 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Technical Support Specialist II.

Key Responsibilities

Respond to customer requests via phone, email, and chat, ensuring timely resolution of issues
Troubleshoot and resolve customer issues, utilizing software updates and knowledge bases
Monitor and resolve daily system issues, ensuring reliable payment operations for merchants

Required Qualifications

High School Diploma or Equivalent
2 years of experience in technical support, FinTech operations, or POS/payment troubleshooting
Associate's Degree in IT, Information Systems, or related discipline (preferred)
Experience supporting integrated POS or SaaS-based payment systems (preferred)
Familiarity with PCI DSS, NACHA, and tokenization/security protocols (preferred)

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