Technical Support Specialist II
Job Summary
A company is looking for a Technical Support Specialist II to provide remote technical support during 2nd shift hours.
Key Responsibilities
- Provide Level 2 technical support in a contact center environment via voice and digital channels
- Monitor network health, respond to alarms, and perform troubleshooting for cellular and wireline gateways/routers
- Maintain documentation of customer interactions and meet performance expectations and KPIs
Required Qualifications and Education
- 2+ years of technical support and/or call center experience in Tier I/Tier II roles
- Strong proficiency in a Linux command-line environment for network troubleshooting
- Experience with troubleshooting aligned to the OSI model and knowledge of IPv4 and subnetting
- Ability to perform log reviews and packet capture troubleshooting using tools like tcpdump
- Reliable broadband internet connection and flexible shift availability
COMPLETE JOB DESCRIPTION
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