Technical Support Specialist II

Job Summary

A company is looking for a Technical Merchant Support II.

Key Responsibilities

• Provide first-class customer support via various communication channels
• Triage customer communications, manage ticket priorities, and escalate issues as needed
• Setup and configure POS terminals and provide technical support for related issues

Required Qualifications

• High school diploma or equivalent
• 2+ years of relevant technical experience
• Proficiency with Microsoft Suite
• Knowledge of point-of-sale systems and peripherals
• Experience in call center environments