Technical Support Specialist II

Job Summary

Focused on providing diverse technical support, the full-time Technical Support Specialist II will manage customer support cases, troubleshoot corporate computing devices, and assist with onboarding and offboarding processes while working remotely.

Key responsibilities

• Utilize a ticketing system to track and resolve PC issues for corporate and remote users
• Manage onboarding and offboarding procedures, including account modifications in Active Directory
• Assist in the assessment and implementation of new technologies and maintain IT equipment records

Required qualifications

• Associate's degree (or higher) from an accredited college or university preferred
• 4-6 years of help desk support experience required
• Proven skills in PC hardware configuration and troubleshooting
• Experience with mobile device management software and Office 365
• Familiarity with Jira and/or Remedy ticketing systems is an asset