Technical Support Specialist L2

Job is Expired

Location: Remote

Compensation: Base+commission

Reviewed: Thu, Mar 05, 2026

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Technical Support Specialist L2.

Key Responsibilities:

Troubleshoot and diagnose complex issues, communicating details to stakeholders
Develop and document processes and best practices for customer support
Mentor level 1 and level 2 technical support specialists

Required Qualifications:

Minimum of 5 years of related experience with a Bachelor's degree or equivalent work experience
Proficiency in Microsoft Office Suite and case management tools (e.g., Salesforce, ServiceNow, ZenDesk)
Experience with developer tools, Postman, and writing SQL queries
Experience in healthcare IT or medical information systems is a plus
Ability to work independently in a remote environment

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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Website

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