Technical Support Specialist - NC

Job Summary

A company is looking for a Technical Support Specialist to assist with resolving issues related to installation and service orders.

Key Responsibilities

• Maintain data integrity of inventory systems and handle customer record assignments for fiber orders
• Respond to service queues and assist technicians and business partners via phone and chat
• Participate in specialized tasks to support departmental objectives and stay informed on methods and procedures

Required Qualifications

• MUST RESIDE IN NORTH CAROLINA
• High School Diploma/GED or equivalent experience
• Vocational training in a related field and 1-2 years of telecommunications experience
• Fluent skills in Excel, including building spreadsheets and using macros
• Working knowledge of technical requirements associated with service offerings such as FTTP and VOIP