Technical Support Specialist - NC

Job Summary

A company is looking for a Technical Support Specialist to assist with resolving issues related to installation and service orders.

Key Responsibilities

• Maintain data integrity of inventory systems and handle customer record assignments for fiber orders
• Respond to service queues and assist technicians and business partners via phone calls and chats
• Participate in specialized tasks and stay informed about departmental methods and procedures

Required Qualifications, Training, and Education

• MUST reside in North Carolina
• High School Diploma/GED or equivalent experience
• Vocational training in a related field, such as computerized records management
• One to two years of telecommunications experience or relevant network fundamentals
• Fluent skills in Excel, including building spreadsheets and using macros