Technical Support Specialist (NC)
Job Summary
Supporting the Passport Technical Support team, the full-time Technical Support Specialist (NC) will manage technical inquiries and maintain communication between service contractors and end-users while working remotely within North Carolina.
Key Responsibilities
- Complete daily assignments from the Technical Support Team Supervisor, adhering to established guidelines
- Communicate progress on objectives and development plans effectively
- Update the TAC SharePoint Forum with new findings and troubleshooting tips
Required Qualifications
- Bachelor's degree in a technical field or equivalent work experience
- Minimum 2-6 years of experience in a Service Support Center or equivalent role
- POS ASC Certifications
- Knowledge of PC hardware and various Windows operating systems
- Familiarity with telecommunications systems and customer service principles
Complete Job Description
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