Technical Support Specialist (NC Licensed)

Job Summary

A company is looking for a Technical Support Specialist to assist with resolving issues related to installation and service orders.

Key Responsibilities

• Maintain data integrity of inventory systems and partner with business units for network information
• Respond to service queues and handle customer record assignments for fiber orders
• Answer calls and chats from technicians, maintaining detailed records of actions taken on orders

Required Qualifications and Education

• Must reside in North Carolina
• High School Diploma/GED or equivalent experience
• Vocational training in a related field, such as computerized records management
• One to two years of telecommunications experience or related network fundamentals
• Fluent skills in Excel, including building spreadsheets and using macros