Technical Support Specialist - No

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 11, 2024
This job expires in: 27 days

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities:
  • Intercept incoming call volume to triage, respond to, or escalate cases
  • Employ support ticket/knowledge-base tool for customer incident reporting, tracking, and resolution
  • Encourage customers to use the support portal and knowledgebase

Required Qualifications:
  • 1+ years of experience working in an omni-channel contact center environment preferred
  • Proven ability to demonstrate flexibility, agility, and compromise for newly launched products and teams
  • Confident and collaborative communicator with contact center and telephony/ticketing support experience
  • Strong conflict resolution skills and even temperament in challenging situations
  • Ability to maintain composure and focus under pressure

COMPLETE JOB DESCRIPTION

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