Technical Support Specialist - No
Job is Expired
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 11, 2024
Job Summary
A company is looking for a Technical Support Specialist.
Key Responsibilities:
- Intercept incoming call volume to triage, respond to, or escalate cases
- Employ support ticket/knowledge-base tool for customer incident reporting, tracking, and resolution
- Encourage customers to use the support portal and knowledgebase
Required Qualifications:
- 1+ years of experience working in an omni-channel contact center environment preferred
- Proven ability to demonstrate flexibility, agility, and compromise for newly launched products and teams
- Confident and collaborative communicator with contact center and telephony/ticketing support experience
- Strong conflict resolution skills and even temperament in challenging situations
- Ability to maintain composure and focus under pressure
COMPLETE JOB DESCRIPTION
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Job is Expired
Company Overview
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