Technical Support Specialist Tier 2
Job Summary
A company is looking for a Technical Support Specialist Tier 2 (Remote) to solve technical issues and ensure timely resolution of incidents.
Key Responsibilities
- Investigates and resolves technical issues escalated from Tier 1 support
- Performs advanced troubleshooting across software, hardware, and cloud networks
- Documents issues, solutions, and root causes in the ticketing system
Required Qualifications
- 3 years of information technology experience
- High School Diploma
- Strong understanding of web-based software products and cloud platforms
- Experience with operating systems such as Windows and Linux
- Familiarity with networking fundamentals
COMPLETE JOB DESCRIPTION
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Company Overview
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