Technical Support Supervisor

Job Summary

Leading a technical support team, the full-time salaried Technical Support Supervisor will enhance operational performance, drive process improvements, and collaborate cross-functionally to optimize customer experience and support delivery.

Key Responsibilities

• Develop and improve support delivery processes to enhance customer satisfaction and reduce resolution time
• Oversee knowledge management and agent productivity to ensure timely resolution of customer issues
• Collaborate with internal teams to improve support experience and lead change management initiatives

Required Qualifications

• Bachelor's degree in a related field preferred or equivalent combination of education and experience
• 1-3 years of relevant experience in customer support, operations, or service delivery
• Proven ability to manage workflows and prioritize tasks effectively
• Strong organizational skills with a sense of urgency in monitoring and resolving open cases
• Solid analytical skills to assess operational efficiency and coverage effectiveness