Technical Support Supervisor

Job Summary

A company is looking for a Supervisor of Technical Support to provide frontline customer support and leadership within the support team.

Key Responsibilities

• Provide high-quality technical support and troubleshoot complex issues for customers
• Mentor and guide support team members while overseeing daily operations and performance
• Monitor support activity to ensure service level agreements and quality standards are met

Qualifications

• Proven experience in a customer technical support role with success in handling complex cases
• Experience as a team lead or mentor in a support environment
• Strong technical aptitude and ability to learn product knowledge quickly
• Highly organized and adaptable, able to balance casework with team support
• Strong interpersonal skills to foster a positive team culture