Technical Support Supervisor

Job Summary

A company is looking for a Product Support & Technical Projects Supervisor.

Key Responsibilities

• Supervise the customer support team and optimize operational procedures
• Analyze data to identify trends and performance gaps, providing insights to executive leadership
• Train and mentor team members while establishing performance goals and accountability

Required Qualifications

• Bachelor's degree from a four-year college or university
• 3+ years of experience supervising teams
• 2+ years of experience with Salesforce
• Experience with management software and contact management systems
• Advanced understanding of technical support and operational workflows