Technical Support Supervisor

Job Summary

A company is looking for a Technical Support Shift Supervisor.

Key Responsibilities

• Provide leadership and support to Tier 1 and Tier 2 support specialists
• Monitor ticket queues for timely responses and adherence to service level agreements (SLAs)
• Analyze support metrics and recommend process improvements

Required Qualifications

• Typically requires a Bachelor's degree
• Three to five years of relevant experience in a similar role
• With a Master's degree, three or more years of experience will be accepted
• Proven experience supervising help desk or IT support staff in a high-volume environment
• Strong knowledge of common IT systems, hardware, software, and networking