Technical Support Supervisor

Job Summary

A company is looking for a Supervisor, Technical Support.

Key Responsibilities

• Supervise, mentor, and train Tier 2 technical support agents to meet call center goals
• Act as the escalation point for complex customer inquiries, ensuring prompt and effective resolution
• Monitor performance metrics and implement corrective actions to enhance service quality

Required Qualifications

• Proven leadership experience in a call center or customer support environment
• Bachelor's degree in a related field (preferred) or equivalent work experience
• Minimum of one year of supervisory experience in a call center or technical support setting
• Familiarity with call center systems and technical support tools
• Proficient in technical skills, with a strong understanding of computer networks and troubleshooting