Technical Support Supervisor

Job Summary

Overseeing multiple teams of Technical Support Specialists and Engineers, the full-time Supervisor, Technical Support will provide advanced technical support for products and infrastructure while serving as an escalation point for complex issues in a remote environment.

Key Responsibilities

• Respond to customer inquiries and provide technical guidance on complex issues related to Vultr products and services
• Act as an incident owner for platform-level alerts, performing advanced troubleshooting and coordinating resolution efforts
• Lead complex incident analysis and develop recommendations to prevent recurrence of platform-level issues

Required Qualifications

• Demonstrated experience in enterprise technical support or a similar advanced support role (3+ years) with significant leadership experience
• Strong experience working with Linux systems and advanced command-line troubleshooting
• Proven ability to manage multiple teams and drive strategic initiatives
• Solid understanding of troubleshooting methodologies applicable to complex technical issues
• Experience supporting enterprise customer environments in an infrastructure-as-a-service or cloud-based context