Technical Support Supervisor
Job Summary
Leading the Technical Support team, the full-time salaried Technical Support Supervisor will oversee daily operations, ensuring timely and professional technical assistance while promoting a culture of continuous improvement and customer satisfaction in a remote environment.
Key responsibilities
- Supervise daily activities of the Technical Support team and monitor workload to ensure timely customer support
- Establish and track key performance indicators related to customer inquiries and support metrics
- Provide coaching and development opportunities for team members to enhance performance and customer experience
Required qualifications
- High School Diploma or GED
- 5+ years of experience in a technical support, customer service, or related technical environment
- Previous leadership, supervisory, or team lead experience
Complete Job Description
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