Technical Support Team Captain

Job Summary

A company is looking for a Team Captain, Client Services.

Key Responsibilities

• Manage a remote support team and assist with daily operations to provide proactive and reactive customer support
• Coach team members on performance expectations and conduct regular performance reviews
• Analyze data to identify user issues and collaborate with cross-functional teams for strategic improvements

Required Qualifications

• Bachelor's degree or equivalent education/experience with 5-7 years in Technical Support or a customer-facing role
• 3+ years of managerial experience, preferably in a remote environment
• 3+ years of experience in a Technical Call Center Environment
• Certifications such as SSCA, SSVVP, or CompTIA Network+
• Advanced technical knowledge of Cloud Communication Voice Services