Technical Support Team Captain
Job Summary
Seeking a Technical Support Team Captain to join the Client Services organization in a full-time remote role, responsible for managing a technical support team, overseeing daily operations, and driving strategic process improvements to enhance customer experience.
Key responsibilities
- Manage a remote support team, ensuring effective daily operations and high-quality customer interactions
- Provide coaching and performance evaluations, analyzing metrics to meet operational targets
- Collaborate with cross-functional teams to align support efforts and contribute to strategic improvement projects
Required qualifications
- Bachelor's degree or equivalent experience with 5-7 years in Technical Support or a customer-facing technical role
- 3+ years of managerial experience in a remote environment
- 3+ years of experience in a Technical Call Center environment
- Certifications such as SSCA, SSVVP, or CompTIA Network+
- Advanced technical knowledge of Cloud Communication Voice Services and cloud communication products
Complete Job Description
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