Technical Support Team Lead

Job Summary

A company is looking for a Technical Support Team Lead to ensure reliable and high-quality support operations.

Key Responsibilities

• Mentor a team of Analysts, manage escalations, and ensure SLA adherence while stabilizing processes
• Design support playbooks and implement AI agents to automate recurring cases and reduce manual work
• Guide the team in troubleshooting complex data pipeline issues and collaborate with cross-functional teams

Required Qualifications

• Strong organizational skills and ability to maintain order in chaotic environments
• Experience in team leadership and making autonomous decisions under pressure
• Proficiency in SQL and relational databases, capable of writing complex queries and debugging scripts
• Experience with modern AI tools for operational automation and workflow scaling
• Genuine enthusiasm for technology and a curiosity for exploring complex systems